Returns & Refunds

Order alterations, including cancellations and changes in specifications, are subject to charges determined by Telematic. New Standard Products may be returned within 60 days of shipment with prior approval and the assignment of a Return Materials Authorization (RMA) Number provided by Telematic; please refer to the 60-Day 100% Satisfaction Guarantee for further details. This RMA Number must be present on all of the return documentation. RMA Numbers are valid for 30 days from issue. The equipment is subject to a restocking charge and the customer is responsible for charges incurred to and from their shipping destination. Custom, Non-Cancellable, Non-Returnable, Non-Refundable and Sales Center Products, modified products, products which have been used, or products which have been shipped more than 60 days prior, are not returnable.

At Telematic, your satisfaction is always guaranteed. We know it's sometimes necessary to return or exchange an item. We want to make it easy. Return or exchange your Telematic items by courier. An RMA is required. 

 

Returns or Exchanges by Courier in Two Easy Steps

Our preferred shipping option of FedEx allows you to track your return online and provides fast service, with packages arriving at our facility in 2 to 5 business days. 

Please ship your return or exchange to: 
Telematic Returns 3364-114 Avenue S.E. Calgary, AB T2Z 3V6 Canada

Telematic Exchange

For the fastest service, call Customer Service at 1 403 253-7939 to request an exchange or simply place a new order online or by phone. We'll ship your new item right away. We'll need to charge you the purchase price, but once we receive your return, we'll credit you for the cost of the original item.
 

Returning Items Delivered by Freight

If you discover a problem after you've accepted delivery, please contact us at 1 403 253-7939. We may be able to resolve the problem without requiring you to return the item. Please retain all packaging material until you're completely satisfied with the condition and performance of your purchase. Doing so will make it easier to return the item if necessary. If you do wish to return or exchange an item, please contact us at 1 403 253-7939.

 

 

Returns or Exchanges by Courier in Canada

Contact us to request an RMA number. In order to expedite your return, please include your order number.

Please ship your return or exchange to: 
Telematic Returns 3364-114 Avenue S.E. Calgary, AB T2Z 3V6 Canada
 

Other Returns Options

Telematic Exchange

For the fastest service, call Customer Service at 1 403 253-7939 to request an Exchange or simply place a new order online or by phone. We'll ship your new item right away. We'll need to charge you the purchase price, but once we receive your return, we'll credit you for the cost of the original item.
 

Returning Items Delivered by Freight


If you discover a problem after you've accepted delivery, please contact us at 1 403 253-7939. We may be able to resolve the problem without requiring you to return the item. Please retain all packaging material until you're completely satisfied with the condition and performance of your purchase. Doing so will make it easier to return the item if necessary. If you do wish to return or exchange a freight item, please contact us at 1 403 253-7939. We will arrange the return shipment with a freight company.
 
 

International Returns or Exchanges

Complete a Return Form

Contact us to request an RMA number. In order to expedite your return, please include your order number.

Ship Your Return or Exchange to Telematic

Please note that when shipping your return to Telematic, you are responsible for all shipping costs. Ship your return or exchange to the following address:
Telematic Returns 3364-114 Avenue S.E. Calgary, AB T2Z 3V6 Canada

If you request an exchange, we will pay shipping and handling charges for the item we ship to you. Please note that your country may levy import duties and taxes on any items we ship to you.

 

Telematic Exchange

For the fastest service, simply place a new order online or by phone and we'll ship your new item right away. We'll need to charge you the purchase price, but once we receive your return, we'll credit you for the cost of the original item.

Telephone:  011 403 253-7939