Satisfaction Guarantee

60-Day 100% Satisfaction Guarantee

Our products are guaranteed to provide 100% Satisfaction in every way. We want you to be completely satisfied with Telematic and the products you purchase from us. If you're not, please allow this Satisfaction Guarantee to give you peace of mind.

Should You, for any reason, be unsatisfied with any or all of the Standard Products you've recently purchased, You may return any or all of them (up to 25 units) for a full refund or credit (your choice), less any Special Charges. For larger orders Telematic expects the Customer to first order an appropriate number to determine suitability, compatibility and satisfactory performance for the intended purpose and process. We prefer our Customers to put our Products ‘through their paces’ before committing to large scale orders - because we understand the more analysis a party performs upfront, the more satisfied they’ll be with the long term results. Of course, if You wish to forego the test and verification phase, and purchase a larger quantity of Products, Telematics' applicable limited warranty will apply. Telematic reserves the right to limit the number of times the 60-Day 100% Satisfaction Guarantee is available to any given customer for any given period.

Standard Products

Standard Products are eligible for the 60-Day 100% Satisfaction Guarantee. If you purchased new Standard Products directly from Telematic, you may return them to the place of purchase up to 60 days from the date of invoice for a refund or credit (your choice) of the Standard Product purchase price provided the quantity of Products does not exceed twenty-five (25) units (restocking fees apply to only those quantities exceeding twenty-five units).

Restocking Fee Schedule

Number of Standard Products (Units) & Restocking Fee (%)
  1 - 25   :     0%
26 - 50   :   15%
51 - 99   :   35%
    100+  :   50%

Example

A Customer returns an order for 100 Standard Products each having a purchase price of $100.00, the total restocking charge would be $2090.00 calculated as follows:

  UNITS
  1
- 25:     No restocking fee
26 - 50:     15% of each unit =      $360.
51 - 99:     35% of each unit =   $1,680.
     100:     50% of each unit =        $50.

Custom Products

Custom Products are exempt from participating in the 60-Day 100% Satisfaction Guarantee due to their unique nature.

Not Satisfied for Any Reason?
Simply return within 60 calendar days from the date of invoice!

Up to twenty-five (25) units of Standard Products of any type or combination per order.

Review our Return Policy and complete the Return Authorization Form to obtain a Return Materials Authorization (RMA) Number. Returns without this authorization may not be accepted. Some restrictions and limitations apply.

Exclusions

Returns that may not be accepted include Standard Products that have experienced anything contained in the 'Unacceptable for Return, Refund, Credit or Warranty' section.

Custom, Non-Cancellable, Non-Returnable or Non-Refundable (NCNR) Products Defined

In instances where this list does not reflect items noted as Custom, NCNR or Non-Refundable in the Online Store at the Product detail level, the latter shall be considered authoritative; this list is for convenience.

Custom, Non-Cancellable, Non-Returnable & Non-Refundable Products are defined as having any attribute from one or more of the following sections:

  • Accessories

    • Adapters
    • Equipment Tags
    • Reducers
    • 'T''s
       
  • Cables & Connectors

    • Cables
    • Connectors
    • Cordsets (Turck)
    • Receptacles (Turck)
    • Splitters (Turck)

       
  • Discontinued Items & Savings Center Items

    • Discontinued Items
    • Savings Center Items
       
  • Documentation

    • Certificates
    • Data Books
    • Diagrams - Outline, Wiring, etc.
    • Drawings - any and all types
    • Manuals  (purchased separately)
    • Material Test Reports (MTR's)
    • Spare Parts Lists
       
  • Electrical Leads & Connections

    • DPDT Electrical Assemblies (pressure & temperature switches)
    • Double Break Switching Element (pressure & temperature switches)
    • Electrical Connector with 4-Blades (pressure & temperature switches)
       
  • Materials

    • Coatings - Paint, Epoxy Coatings
    • Gold
    • Hastelloy
    • Inconel
    • Monel
    • Tantalum
    • Titanium
       
  • Process Connections

    • Custom Insertion 'U' Lengths
    • Flanges - Any Class, Rating, Material & Type
    • Flanged Process Connections - Any Class, Rating, Material & Product
    • Remote Seals
    • Retractable Packing Gland Assemblies
       
  • Spare Parts - Select Items

    • Diaphragms
    • Electrical Assemblies (pressure & temperature switches)
    • Gaskets
    • Micro-Switches (pressure & temperature switches)
    • Nameplates
    • Nuts
    • O-Rings
    • Pressure Ports (pressure & temperature switches)
    • Screws
    • Spacers
    • Screens & Filters
    • Springs - all types
    • Washers
       
  • Specialized Products

    • 15' and 25' Capillaries (temperature switches)
    • Fieldbus - any device or part
    • Load Cells
    • Manual Reset (pressure switches)
    • Solar Cells, Solar Modules & Solar Panels

Special Charges

Please note refunds or credits do not apply to Special Charges as outlined below.

  • Special Charges Defined

    • Calibration
    • Customer Requested Special Agency Approvals
    • Dye Penetration Tests
    • Flow Curves
    • Oxygen Cleaning
    • Preset Switch Point
    • Set Points
    • Special Approvals
    • Special Equipment
    • Special Services
    • X-Rays
       
  • Shipping, Insurance, Duties & Fees

    • Crating
    • Insurance
    • Shipping, transportation
    • Duties, levies, fees

Unacceptable for Return, Refund, Credit or Warranty

The following conditions exempt and render products unable to participate in returns, refunds, credits or warranties.

  • Contamination

    • Products having had exposure and maintaining potential danger of any hazardous, corrosive, radioactive, abrasive or otherwise potentially dangerous element and/or material - Not Returnable
    • Products having had exposure to extreme conditions involving fire or water
       
  • Missing Labels, Markings & Info.

    • Altered, defaced or removed serial number, warranty label/mark, date or product identification
       
  • Altered, Modified & Defaced Products

    • Altered, modified, defaced or damaged
    • Damage from improper and/or inadequate maintenance, calibration repair
    • Misuse, misapplication, negligence, abuse and accidental
    • Use not in compliance with applicable Supporting Material
    • Non-functional due to contamination
    • Other causes beyond Telematics' control
       
  • Packaging

    • Missing original packaging, documentation, or accessories (manual, CDs, cables, etc.)
       
  • Site Conditions

    • Electrical power issues
    • Improper site preparation, site and/or environmental conditions, or site suitability
       
  • Other Software, Hardware & Systems

    • Failure or functional limitations of any non-Telematic software, product or system impacting Telematic Products, support or services
       
  • Miscellaneous

    • Items purchased from other than Telematic
    • Promotional Certificates and Gift Cards
    • Final Sale / Clearance Center Items

 

 

Updated: April 12, 2013