Shipping & Delivery
Item Availability & Shipping
Items ship as they become available. You can ship to one address per order.
Once the item leaves our warehouse, the Shipping Method you choose on the Checkout page determines how quickly your shipped item will be delivered to you.
The Telematic Online Store offers a variety of shipping methods to meet your needs, simply select the speed of service that best suits your requirements.
Keeping You Informed
Shortly after you place your order, you will receive an Order Acknowledgement email to confirm your order details, including shipping and delivery estimates for each item. Once your item is prepared for shipment and ships, you will receive a Shipment Notification email with carrier and tracking information.
You can visit the Telematic Online Store to view your Order Status 24 hours a day, 7 days a week, to view the most up-to-date status of your order.
Delivery Date Information
Tracking Your Order
For carrier deliveries you can track the status of your order via the carrier company's online shipment tracking application, 24 hours a day, 7 days a week. To track your order, simply enter your tracking number into the appropriate place on the carriers website.
On the Account page you can view the current status of your order, view the items ordered, see estimated dispatch and delivery times and track your delivery.
Shipping and Delivery Estimates
The ‘Ships’ timeframe is an estimate of when the item will prepare for shipment and ship from our warehouse. The items on your order will ship as they become available.
The ‘Delivers’ timeframe is an estimate of when the item will be delivered to your shipping address after it ships. The estimated delivery time depends on the shipping method you choose during checkout.
All estimates are based on business days.
Signature on Delivery
Our carriers are required to obtain a signature upon delivery. If you will not be available to sign for your shipment, consider shipping the item to an address where someone will be available to sign for your package. Once your order has prepared for shipment or has shipped, we are unable to change the shipping address.
PO Box Addresses
No shipments can be made to PO Box addresses.
Shopping Around the World
We ship to many countries around the world. The Telematic Online Store accepts orders from many countries allowing shipments to all listed countries except Canada. Within the boundaries of Canada, only Canadian customers may ship to Canadian addresses. If you would like to purchase Telematic products from outside Canada, please enter your desired country and associated shipping address while you're checking out.
Problems With Your Shipment & Shipping Refunds
If you paid for expedited shipping and did not receive your package on time, please call Telematic Sales Customer Service at 1 403 253-7939 Mon - Fri 8:00 a.m. - 5:00 p.m. Mountain Standard Time (MST). Please have your Order Number available.
Incorrect or Damaged Items
If you received the wrong product or it was damaged during shipping, please call Telematic Sales Customer Service at 1 403 253-7939 Mon - Fri 8:00 a.m. - 5:00 p.m. Mountain Standard Time (MST). Please have your Order Number available.
Express Delivery is available for most in-stock items for an additional charge. After you have entered your shipping information during checkout, you will be prompted to select a shipping method. Shipping and handling charges and estimated delivery times will be listed for all available shipping methods.
If you have general questions about the delivery of your order, please contact us.